User Assisted & Unattended Desktop Assistance

The Digital Foundry provides on demand remote assistance to our customers if required.
Time spent in remote assistance sessions is charged at the prescribed rate as per the TDF Rate Sheet
There are two methods of remote assistance that TDF offers.

• Unattended / scheduled remote management using client server software such as Remote Administrator, VNC or Microsoft Terminal Services.
  This service requires Client server software installed at each workstation or server and is charged per device per annum at time of installation.
  This method is preferred for network installations, software upgrades and core management of servers and infrastructure.
  
• User Assisted Desktop Support initiated by a TDF technician using desktop rescue software requiring user input.
  This services utilises your web browser's capability and can be initiated by request. At time of initial connection a web applet is downloaded automatically and installed. No pre installation of dedicated software is required and can be used in complex network configurations without the necessity of opening firewall ports. Users have the option to allow technician control of the desktop or simply an overview of the users desktop.
  Charges for this service is an annual license fee per organisation site.

If instructed by a TDF Technician please enter the remote assistance PIN number in the field below